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Cancellation and Refund Policy

 

At Hidden Gem Institute, we are dedicated to providing high-quality educational resources and services. To ensure a clear understanding, we have outlined the following Cancellation and Refund Policy regarding our subscription and course fees:

  1. Subscription Fees
  • Non-Refundable Policy: Once a subscription is activated, the fee is non-refundable under any circumstances.
  • Access Validity: Subscribers will have full access to the materials and services included in their subscription for the duration of the subscription period.
  1. Course Fees
  • Refund Eligibility: Course fees are refundable only if a cancellation request is made within 3 days of purchase.
  • Conditions for Refund:
    • The course content must not have been downloaded or extensively accessed.
    • A valid reason for the cancellation must be provided.
  • Refund Processing Time: Approved refunds will be processed within 7-10 business days and credited to the original payment method.
  1. How to Request a Refund
  • Contact Us: To request a refund, email us at support@hiddengeminstitute.com with the following details:
    • Full name
    • Email address used for purchase
    • Course name or subscription details
    • Transaction ID
    • Reason for the refund request
  • Deadline: Refund requests for course fees must be submitted within the 3-day eligibility period.
  1. Non-Transferable Policy
  • Subscription plans and courses are non-transferable and cannot be assigned or transferred to another person or account.
  1. Technical Support
  • If you encounter technical issues while accessing your subscription or course, please contact our support team. We are happy to assist with resolving technical difficulties but do not offer refunds for:
    • User errors
    • Incompatible devices
    • Poor internet connectivity
  1. Termination of Access
  • In cases of unauthorized sharing or misuse of subscription or course content, Hidden Gem Institute reserves the right to terminate access without a refund.
  1. Contact Information

For any questions or concerns regarding this policy or your purchase, please contact us:

  • Email: support@hiddengeminstitute.com
  • Phone: +91-8471981295
  • Office Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

Important Notice

By subscribing to our services or purchasing a course, you acknowledge and agree to this Cancellation and Refund Policy. Please review all details carefully before completing your payment.